Healthcare
Patient communication
Wording and clinical content are approved before a template is used.
Routine messages should leave on time, in the wording the service has already agreed.
The workflow
Patient communication
- 01Event
A booking, a result or a follow-up starts the message.
- 02Template
The service’s wording is used. It is not invented per case.
- 03Send
The message goes by the channel configured.
- 04File
The reply is stored. Unusual replies are queued.
Wording and clinical content are approved before a template is used.
The problem
Patient communication still depends on a queue.
Appointment, preparation and follow-up messages are copied from old texts. Replies are lost in personal inboxes.
Current process
Individual messages, typed and then forgotten.
Appointment, preparation and follow-up messages are copied from old texts. Replies are lost in personal inboxes.
The solution
A recorded workflow, with people where the decision sits.
Handled in the workflow
Approved templates are sent from the event on the record. Replies are filed against that event. Anything outside the template is routed for review.
- Event
- Template
- Send
- File
Your team stays in control
Wording and clinical content are approved before a template is used.
An event, a template, a filed reply.
How it works
From the queue to a recorded outcome.
Approved templates are sent from the event on the record. Replies are filed against that event. Anything outside the template is routed for review.
01
Event
A booking, a result or a follow-up starts the message.
02
Template
The service’s wording is used. It is not invented per case.
03
Send
The message goes by the channel configured.
04
File
The reply is stored. Unusual replies are queued.
Without it
Individual messages, typed and then forgotten.
With UYP Systems
An event, a template, a filed reply.
Wording and clinical content are approved before a template is used.
Also in Healthcare
The rest of the range.
Absence and cover
When a shift opens, the record, the rules and the contact work should already be in one place.
- Report
- Identify
- Contact
- Record
Rostering administration
The roster is already the plan. The lost time is everything that happens after it changes.
- Watch
- Check
- Queue
- Close
Bank and agency fill
Open duties should move through the pools the service already trusts, with a record of every ask.
- Open
- Offer
- Collect
- Confirm
Discuss Patient communication.
Routine messages should leave on time, in the wording the service has already agreed.