Healthcare
Appointment recovery
Clinical priority and who is offered the slot stay with the service.
A missed appointment is an empty slot and a person still waiting. The chase should start from the list, not from memory.
The workflow
Appointment recovery
- 01List
Upcoming and missed appointments are read from the clinic system.
- 02Remind
The configured message goes out at the configured time.
- 03Chase
A miss opens a follow-up, not a silent gap.
- 04Write back
The outcome is returned to the clinic record.
Clinical priority and who is offered the slot stay with the service.
The problem
Appointment recovery still depends on a queue.
Reminders are manual. Did-not-attends are discovered later. Rebooking depends on who has time to call.
Current process
A clerk works down a printed list when the session is over.
Reminders are manual. Did-not-attends are discovered later. Rebooking depends on who has time to call.
The solution
A recorded workflow, with people where the decision sits.
Handled in the workflow
The clinic list drives reminders and a chase for missed appointments. Replies are written back. A rebook is offered only within the rules the service set.
- List
- Remind
- Chase
- Write back
Your team stays in control
Clinical priority and who is offered the slot stay with the service.
The list itself starts the reminder and the chase.
How it works
From the queue to a recorded outcome.
The clinic list drives reminders and a chase for missed appointments. Replies are written back. A rebook is offered only within the rules the service set.
01
List
Upcoming and missed appointments are read from the clinic system.
02
Remind
The configured message goes out at the configured time.
03
Chase
A miss opens a follow-up, not a silent gap.
04
Write back
The outcome is returned to the clinic record.
Without it
A clerk works down a printed list when the session is over.
With UYP Systems
The list itself starts the reminder and the chase.
Clinical priority and who is offered the slot stay with the service.
Also in Healthcare
The rest of the range.
Absence and cover
When a shift opens, the record, the rules and the contact work should already be in one place.
- Report
- Identify
- Contact
- Record
Rostering administration
The roster is already the plan. The lost time is everything that happens after it changes.
- Watch
- Check
- Queue
- Close
Bank and agency fill
Open duties should move through the pools the service already trusts, with a record of every ask.
- Open
- Offer
- Collect
- Confirm
Discuss Appointment recovery.
A missed appointment is an empty slot and a person still waiting. The chase should start from the list, not from memory.